A ticketing system is the most popular correspondence medium that hosting providers offer to their customers. It is usually part of the billing account and is the most efficient way to solve an issue that requires some time to investigate or that needs to be forwarded to a server administrator. In this way, all comments provided by either party will be stored in the very same place in case someone else needs to work on the problem in question and the info in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which implies that you’ll have to sign in and out of no less than two accounts to execute a specific operation or to contact the hosting company’s customer support staff. In case you would like to manage a couple of domain names and each one is hosted in a different account, you will need to use an even larger number of accounts simultaneously. Furthermore, it can take a substantial length of time for the hosting provider to respond to your tickets.

Integrated Ticketing System in Hosting

The ticketing system that we’re using for our hosting plans is not separate from the web hosting account. It’s included in our all-embracing Hepsia Control Panel and you’ll be able to access it at any given moment with only a couple of clicks of the mouse, without needing to sign out of your web hosting account. The ticketing system comes with a quick-search field, which will help you track down any support ticket that you’ve opened in the past, if required. You can also see knowledge base articles that belong to different problem categories, which you can select, so you can discover how to solve a given problem even before you post a ticket. The response time is no more than sixty minutes, so you can obtain swift assistance at any particular moment and if our customer support team recommends that you do something in your account, you can do it right away without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is far more convenient to manage everything from one single place, which is why we have integrated a ticketing system into the in-house created Hepsia Control Panel, which is available with every semi-dedicated server plan. This will allow you to manage the communication with our customer support team along with your disk space, which suggests that you will not need to memorize additional sign-on credentials for another admin interface. You’ll be able to send a new ticket or to track the status of an old one with less than a few clicks whilst you are browsing the files within your account. Besides, you can search through older tickets using an intelligent search functionality or take a look at relevant knowledge base articles, which include solutions to commonly experienced complications. The integrated trouble ticket system is strictly monitored 24-7-365 with the maximum response time being only 1 hour, so there will always be someone to help you.