A live chat is one of the several channels of communication provided by some website hosting providers as a part of their support service. Determined by the company, the chat can be used for billing, pre-sales and/or technical assistance. This method of contact is faster as compared to a support ticket and it makes it much more unlikely to misunderstand or misspell a word as compared to a phone call with an agent. Furthermore, when the problem that you experience requires some time to be reviewed and taken care of, you're able to do something different at the same time instead of just waiting, as you would have to do if you call. You can also take advantage of a live chat assistance service completely free as long as you have Internet access even if your hosting supplier is situated in a different country and they don't have a local phone number that you can call.

Live Chat Support in Hosting

Along with the phone and ticket support, we supply live chat support too. You are able to get in touch with us every single day, including weekends and holidays, and we will give you more information about the hosting plans that we offer if you are not a customer yet, or about common and billing questions when you already have a user profile. Though for strictly tech matters you'll need to open a trouble ticket to our tech support team, as such issues need additional time to be resolved, you can still contact us on our live chat for some tech information. For instance, we're able to help you set up an email address in your email client or troubleshoot a variety of problems, saving you lots of time. Even when our telephone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as a part of our services, so that when you have any kind of questions regarding our Linux semi-dedicated servers, you'll be able to contact our customer support team at any moment no matter if you have already obtained an account or not. In general, the chat service is for billing, pre-sales and general questions and difficulties, but we will assist you with a lot of tech questions as well. We will help you choose the proper plan for your websites if you don't have an account yet, we can respond to any billing questions or concerns you may have or we can assist you with setting up your new email address on your PC or smartphone - all the aforementioned will be done quickly since our live chat service is accessible all day long, every single day. Every time you need support, you are able to chat with a representative and save a lot of time.