If you ever experience a problem with your website and are unable to deal with it yourself, ask the web hosting company’s technical support team to help you bring the site back online. A speedy resolution would be the best-case scenario, but a lot of companies answer within 24 hours and even more, especially if you’re dealing with a reseller. Even if the problem can be solved easily, your site may not function satisfactorily or it may not be accessible at all for an extended span of time, so you may lose prospective customers since it is pretty unlikely that anybody would ever revisit a website that’s faulty. With that being said, you should make certain not only that you can touch base with your web hosting provider, but also that they can reply and assist you in a timely manner. If a web app update doesn’t go as planned or if you erase something unintentionally, for example, the site must be restored quickly so as to avoid elongated inaccessibility.

One-Hour Response Guarantee in Hosting

Our guaranteed max response time for any trouble ticket that you submit or any email that you write is only sixty minutes, even if you contact us on weekends and national holidays. Whatever the nature of your problem or question may be, we’ll help you out momentarily and will give you the necessary info to rectify any problem with your sites. The real response time normally doesn’t surpass fifteen-twenty minutes, which is why you can just forget about waiting for hours and hours on end to get an issue sorted out or what’s even worse than that – waiting around all day only to obtain an answer that more info is needed while nothing’s fixed. We’ll assist you in a timely manner since we know just how expensive time can be in the dynamic online sphere. The 1-hour reply guarantee is valid for any billing or technical question that you may have relating to our hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a customer support ticket from your web hosting Control Panel or send an email connected to your semi-dedicated server, you’ll get a response within only 1 hour. You can contact us whenever you need in regards to billing, technical or general matters and because of the fact that we will be at your service 24-7, you’ll invariably receive support in a timely fashion. Depending on the particular question or issue, we’ll give you more details, sort out the problem if it has been caused by something that’s within our reach or tell you what steps to take in case you need to edit a given setting for a web-based app that we do not have access to. You can forget about waiting around for an entire day for each response. As a matter of fact, in the majority of cases we reply to emails and tickets within twenty to twenty five minutes max.