Being able to contact your hosting provider any time you have any sort of questions or encounter any difficulties is very important and how quickly they'll answer back and react is often essential, especially if your web site is business-oriented, as longer downtime can often mean losing potential customers. The support options are usually one way to distinguish genuine providers from resellers. The second typically answer only to emails or support tickets and you will have to wait for a whole day or even more to receive a reply. In case the issue calls for several replies, you will end up losing a few days so as to get a problem fixed. When you use the services of a legitimate and reliable website hosting supplier, you should be able to connect with the support team at any time and get a timely reply no matter what the problem or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Hosting

We acknowledge the importance of receiving assistance in a timely manner, so our hosting services come with 24/7 support along with several ways of contact. If you don't have an account yet, you can easily give us a call or come on our live chat and talk to a live representative, so as to inquire about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up obtaining a service that you can't use. If you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel if the issue is strictly technical or it requires further analysis. In contrast to the majority of suppliers out there, we answer to all tickets within the hour, so you will not have to wait for a whole day. Our support services can be used twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you're able to take full advantage of our 24/7 technical support services even on public holidays. All your websites will be available all the time and so will we. With various connection options, you can pick the optimal approach to get in touch with us and inquire about our services in case you don't have an account yet, or ask for assistance in case you're already among our customers. You're able to phone us, have a chat with a live consultant, send an e-mail message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have 1-hour reply time guarantee, though it hardly ever takes over 20 minutes to get assistance whatever the complexity of the trouble. Using our customer and tech support services, we'll be available for you every time you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Servers

When using our VPS servers, you will not have to wait for more than an hour in order to get assistance for any kind of difficulty that you may experience regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all the tickets that you open through your billing Control Panel or emails that you send to our tech support team. Furthermore, we have local phone numbers in several countries worldwide as well as a live chat service where we can assist you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 via the various ways of communication, so whatever your question or issue is, there's always somebody to help you quickly. If you need help with third-party software, which you cannot set up or which gives you problems, you are able to benefit from the Managed Services upgrade package that we offer for all of our VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive well-timed support in general, let alone if you operate a whole server, that's why each dedicated server that we offer comes with 24/7 support with 1-hour answer time warranty whatever the issue. This service is absolutely free for any type of issues with your server or the software that was installed from our admins through the setup, which means that you can get in touch with us as many times as you wish, even during holidays. You can either open a support ticket from your billing section or you could send an email message, and the actual answer time for either of these rarely surpasses 30 mins since we have admins available 24x7x365. In case you want general info about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers we have on as many as 3 different continents or you may take advantage of our live chat service and speak to an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you'll be able to add to your server plan through your billing Control Panel.