Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • We provide a 60 min response warranty for each trouble ticket or e–mail that you submit to the help desk staff. We will rapidly respond to all common enquiries and forward the case to our admins if additional assistance is required. If you order the Managed Servers package, we’ll perform any of the included server administration services at a time that has been agreed upon in advance.

  • Top quality support service

  • An Excellent Tech Support Service

  • We’ll be online for you 24–7 to respond to any questions that you may have related to our Site Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also need help with server administration tasks, you can take a look at our Managed Servers package, which includes backup storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and installation procedures

  • Intuitive help center

  • A User–Friendly Help Section

  • Every dedicated web hosting plan is equipped with our free–of–cost Site Control Panel, which features a detailed knowledgebase plus a set of instructional video tutorials. Whenever you require assistance with the Site Control Panel, just press the Help or Videos buttons situated in the top right corner.